Frequently Asked Questions (FAQ)
General Questions
Where are your products made?
All our products are proudly made in India. We source our products from trusted vendors across the country and we assure you that all our products meet the highest quality standards.
Are your products handmade?
Our products are produced in factories by skilled professionals to ensure consistency and excellence.
Do you work with local artisans?
We collaborate with professionals who manufacture our products in factories, ensuring both high standards and efficiency.
Order & Payment
Do I need to create an account to shop?
No, you don’t need to create an account. You can add your address and other details while placing an order.
What payment methods do you accept?
We accept credit/debit cards, UPI and bank transfers on our website.
What happens if my payment fails?
If your payment fails, you can retry. Any amount debited will be refunded to the source account within 5-7 working days.
Can I cancel or modify my order?
Currently, orders cannot be canceled or modified. However, you can always place a new order if needed.
Shipping & Delivery
Do you offer international shipping?
Yes, we offer international shipping.
Which countries do you ship to?
We currently ship to the USA, UK, Australia and Canada.
How do I know if my pincode is serviceable?
You can check your pincode on this link: [Insert Link].
What are your shipping charges?
Shipping charges depend on your location and the weight of the package. The cost will be displayed during checkout.
How long will my order take to arrive?
Enter your pincode on this link: [Insert Link] to see the estimated delivery time.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number. You can use that to track your order.
Do you offer express delivery?
Currently, we only provide standard delivery services.
How long does order processing take?
Order processing typically takes 1-2 business days.
Returns & Refunds
What is your return policy?
We offer a hassle-free 7-day return policy.
What is your exchange policy?
We currently don’t offer exchanges. If you need a different size or color, please return the product and place a new order.
How do I initiate a return?
Returns can be initiated directly on our website by clicking this link: [Insert Link].
Will I get a full refund?
If the product is in its original condition and the return is initiated within 7 days, you will receive a full refund.
What if my product arrives damaged?
If you receive a damaged product, please share pictures with us through our website. Follow these steps to file a claim: [Insert Link].
Product Info
Are your products eco-friendly?
Our products are crafted ethically, ensuring they align with our sustainability values.
Can I customize a product?
We offer customization for bulk orders. To place a bulk order, call us at (number) or email us at (email).
Do you restock sold-out items?
Yes, we restock items frequently. Click the ‘Notify Me’ button on the product page to receive updates when an item is back in stock.
Where can I get more information about my product?
Detailed product and artwork information can be found on the product page. Additionally, we include artwork details in the shipment package.
Gifting & Special Orders
Do you offer gift wrapping?
No, you don’t need to create an account. You can add your address and other details while placing an order.
Can I send a gift directly to the recipient?
Absolutely! Just add the recipient’s address as the delivery address during checkout.
Will you remove the price information from the product?
Yes, we remove price tags and invoices when sending gifts.
Can I add a handwritten note with my gift?
Not yet, but we’re working on introducing this feature soon.
Do you have corporate gifting options?
Yes, we do! Download our corporate gifting catalogue here: [Insert Link]. For more queries, call us at (number) or email us at (email).
How can I place a bulk order?
To place a bulk order, call us at (number) or email us at (email).
How big are your gift boxes?
We offer gift boxes in three sizes, chosen based on the size of the products.
Account & Support
How do I contact customer service?
You can reach us at 8904294914 or email us at customercare@ohsoboho.com
Do you have a physical store?
Yes, we have four stores: two at Bangalore Airport (Domestic and International), one at the Museum of Art and Photography on Kasturbha Road, and one at Cinnamon in Ulsoor.
Others
How can I stay updated on new launches?
Visit our website’s homepage for updates or subscribe to our newsletter to receive the latest news. [Insert Email Subscription Widget].